Lotte Auto Body Co.

Reviews about Lotte Auto Body Co.

• J. Jasmine Lee

  Jun, 27 2018
  ★ ☆ ☆ ☆ ☆
  Watch out because they try to pull the wool over your eyes here quite a lot.
  
  They're well known to be good at matching paint colors for body repairs. But this is one of those mechanics you hear about that tries to trick you.
  
  I brought my car after someone hit it while it was parked. I made sure my insurance paid them to fix the damages (that's my mistake--I should have had them mail me the check. Although it wouldn't have been an issue if this were an honest and professional place I thought it'd be.) I checked the quote and noted that several parts were quoted to be replaced--some new and others aftermarket parts. Long story short, I had to take my car back in after picking it up TWICE--once because they didn't replace a part that they got paid to replace (And the way they reattached the bumper was NOT acceptable--it was still loose in places and crooked at that), and the second time because they replaced that aforementioned part with an aftermarket part after having been paid for an OEM part.
  
  Each time I went back the guy took responsibility for the mistake, and ONLY AFTER I mentioned it offered to pay me back the remaining amount (for example when he'd used the aftermarket part rather than the OEM part).
  
  For those of you wondering--yes, I am a young American female, but I showed him that I was more than capable of speaking Korean and knowing what's going on with the car, and I even had my father with me at every visit. I only went because a mechanic (not body) my father knows is good recently started working there. In the end that mechanic put the finishing touches on the car--he must've been put off by how it had been done several times and how it was tainting his name having his repeat customer have to come back so many times because of mistakes.
• 승연정

  May, 19 2018
  ★ ★ ★ ★ ★
  Best places in new Jersey, ,
• Jin Park

  Dec, 19 2017
  ★ ★ ★ ★ ★
  Best place ever. I had a big bump and scratches on the passenger door. And before I came here, I went to 3 body shops. And 2 of them told me I would have to buy a new shell for $1,800. This place told me they could fix it without changing the shell. I was hesitant at first because the 2 other places I went to told me that it's impossible to pull out the dent and remove the scratches. But this place did the impossible. The bump and scratches are completely gone, and the car looks like it's new again. Saved over $1,000 dollars and they fixed it completely. Definitely recommended. Best body shop in NJ.

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